Thursday, November 10, 2011

Best customer email EVER!

I have to share this with you... it gave me goosebumps. And its emails like this that keep me going on little sleep & late nights... stress etc. THIS STUFF RIGHT HERE - makes it all worth it :)

"Hello, Amber! I know you're a busy lady but I just have to share this story with you.

This past August I was searching your site just for fun. That's when I saw it. The Pink Japanese Kawaii Blanket deer cherries skulls with fuchsia minky swirl. It was love at first site. I had fallen for other fabrics in the past but none had taken my breath away like this. I instantly posted it to my Facebook page with the caption, "This site makes me want another baby and all the disposable income in the world". I thought about buying it right then but thought I had better sleep on it. My daughter did already have a rockin' blanket by you.

The next morning I went to my mother's house. She asked me what I had posted to Facebook, "What the hell is a pink Japanese blah blah something something?". I pulled up my Facebook to show her the link to the blanket. That's when my heart broke a little. It had been sold. I hadn't noticed the red sold tag the night before. I spent the next few days searching the internet for the fabric. Nothing.

November 5th was my daughter's first birthday. My mother handed me a gift to help my daughter open. I pulled out the tissue paper to see the Pink Japanese Kawaii blanket sitting in the gift bag. "But? How? Did she make another one? Oh my god!!!!". My mother had bought it the night I posted it to Facebook and then played dumb the next day. She kept it a secret for months. The most beautiful blanket in the world is now mine, um, I mean my daughter's. Thank you so much! You're products are amazing and I cannot wait to collect more."


8 comments:

  1. So amazing!! And your blankies always make everything better!!

    What a wonderful wonderful story!!

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  2. Just to let you know, this stoy made me cry. I wish that someone in my family would do that for me.

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  3. Oh but the story gets even better! This is Andrea - mom/grandma that bought the blanket. I’m also the one that bought the rocker blanket for the baby shower a year ago. I still have a 10 year old daughter at home and she is an awesome Aunt but, she is young and can be jealous of her little niece sometimes. So Amber made my 10 year old a throw too!! We would hide it every time my older daughter came over because we didn’t want her to know we had made a recent RockerbyeBaby purchase. ~lol~ Amber went out of her way to make my 10 year old daughter’s throw so special for her. She wasn’t able to get the original fabric in and we made another choice and my 10 year old is convinced it’s even better than the first choice! So know there is lots of love and care in all her blankets. Congratulations on your daughter Amber – girls rock!

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  4. ^^ Don't worry, it made me cry a little too. That was the sweetest story :)

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  5. I call the RBB blankets that we have "mine" too, lol! I wash them alone and with far more care than the rest and use them EVERY single time we go out (Aleya calls hers her 'good blanket, lol). I fully plan on having every single member of our family outfitted with their own RBB blankets and that includes Mark and I! .) Your work speaks for itself, Amber. You can't f**k with quality!

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  6. That's such an awesome story! LOVE!!!

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  7. WoW! That's really great I will say. I am sure you quite worked hard to get this on place. Just tweeted to my twitter. Please do keep up this work.

    Regards,
    Anam

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